- Login to the Tahoe LMS as an Admin
- Go to https://tahoe.appsembler.com/admin/student/loginfailure
- Search for the learner by username or email address.
- Click the username in the search results.
- Click the Unlock Account button
- t is Done!
Historical Note: With the Juniper upgrade, this tool changed names form UnlockerX to Login Failures. (Literally someone copied our UnlockerX tool and made it a native Open edX feature with a less cool