If a new user tells us that they never received their confirmation email, please do the following:

• Log in at amc-app.appsembler.com/admin
• Search for the user’s email

If you find the user and the record indicates that they have not yet created a password, please test Tahoe as follows:

• Test Tahoe by creating a new account to determine if the system is actually working. Use the Gmail + sign hack, for example – harry+yetanotherdemo@appsembler.com – which will be delivered to your email inbox
• Check email to see if you have received a confirmation email. 

If yes:

• Alter the username and email of the user in Admin. You can simply add FAIL to the end of their user name and email (before the @ sign)
• Be sure to scroll to the bottom and click “Save”

If no:

• Please immediately report the issue immediately to the Red Team by following existing Bug Reporting procedures